Refund policy

Accept cancellation: Yes

Cancellation rule: Cancellation can be made within 6 hours of order placement.

Accept returns: Yes

Return window: 14 days from delivery date

Restocking fee: None

Return reason and fee: $5 (misprinted/damaged/defective). The customer provides return shipping.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If the customer provides an address that the courier considers insufficient, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility, and the customer will be liable for the cost of a reshipment (if and as applicable).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pratsnapparel.com.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer's specifications or are clearly personalized.
  2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons; therefore, we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.